Privacy Policy

Coden Co Pty Ltd ("Coden", "we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What personal information do we collect?

When you submit a form on our website or contact us directly, we may collect your name, email address, phone number, business name, suburb, and any additional details you provide. We may also collect technical data such as your IP address, browser type, and device information through cookies and analytics tools.

How do we collect your information?

We collect personal information directly from you when you fill out a form on our website, email us, call us, or communicate with us through social media. We may also collect information automatically through cookies and third-party analytics tools such as Google Analytics and Meta Pixel.

Why do we collect your information?

We collect your personal information to respond to your enquiry, schedule and conduct calls with you, provide our services, send you relevant communications about our services, improve our website and marketing, and comply with legal obligations.

Who do we share your information with?

We may share your personal information with third-party service providers who help us operate our business, including our CRM platform (GoHighLevel), analytics providers (Google Analytics, Meta), email and communication tools, and hosting providers. We do not sell your personal information to any third party. Where your data is transferred overseas (for example, to service providers based in the United States), we take reasonable steps to ensure those recipients comply with the APPs or equivalent protections.

Cookies and tracking

Our website uses cookies and tracking technologies including Google Analytics and the Meta Pixel to understand how visitors use our site and to measure the effectiveness of our advertising. You can manage your cookie preferences through your browser settings.

How do we store and protect your information?

We store your personal information in secure, cloud-based systems and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, and disclosure. We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

Your rights

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, request correction of any inaccurate or incomplete information, request deletion of your personal information where it is no longer required, withdraw your consent to the collection or use of your information, and lodge a complaint about our handling of your personal information.

To exercise any of these rights, contact us at hello@coden.com.au.

How to make a complaint

If you believe we have breached the Australian Privacy Principles, you can contact us at hello@coden.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact

Coden Co Pty Ltd
Email: hello@coden.com.au